Resolve issues with a project
If you’re currently working with a professional but things aren’t going as planned, we have a few suggestions to help you work toward a solution. And if you’re still waiting to receive quotes from pros or getting ready to make a hiring decision, check out a few tips to help you hire with confidence.
Clear communication is the key
Discuss project concerns openly with any pros you’ve decided to hire to make sure you share the same expectations. Pros recognize that happy customers and word-of-mouth recommendations are important to their business. In most cases, professionals will be glad to make adjustments as long as they know what you expect from them.
Put everything in writing
A contract or signed agreement can set clear expectations for both parties and remove any confusion about the details of your project. Even if you didn’t start out with a contract or written agreement, it’s not too late. Work together with the professional to come up with a plan and put it in writing. That way, it will be easier to keep your project on track and clear up future questions.
We expect pros to provide great customer service, but we’re ready to help if this hasn’t been the case. We provide a free, online solution center where you can follow the suggestions listed above in an easy-to-track way. There, you can discuss your concerns, expectations, and preferred resolution with the pro in a neutral environment.
To begin using the solution center, please share the details of your situation with us. We’ll review your information and get back to you with next steps.