Privacy Policy

Privacy Policy

Last Updated: October3, 2018

 

EasyGo PRO, LLC. (“EasyGo PRO,” “we,” “our,” or “us”)  Take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your Personal Information. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT ACCESS OR USE THE PLATFORM. Personal Information is information that relates to you as an individually identifiable person, such as your name, e-mail address, and mobile number. .

This Privacy Policy explains:

How we collect and store information depends on how you access and use the EasyGo PRO Technology Platform. We have multiple ways to collect t information either when you provide directly to us or through third parties, and when we passively collect information from you, such as information collected from your browser or device.

Information You Provide Directly to Us

We may collect information from you during your use or access of the Platform, such as:

  • When you register for an Account;
  • When you participate in polls or surveys;
  • When you enroll for electronic newsletters;
  • When you request a quote or other information;
  • When you submit or respond to a quote;
  • When you fill out any forms;
  • When you enter a sweepstakes or contest, or register for a promotion;
  • When you transmit User Content;
  • When you download or use one of our mobile applications; or
  • When you otherwise communicate with us or other users through the Platform.

 

This list is illustrative, not exhaustive; the Privacy Policy applies to all use of the Platform.

 

The information you provide directly to us may concern you or others and may include, but is not limited to:

  • Contact information, such as your name, physical address, telephone number, and email address
  • Information about your home, such as the number of bedrooms, the types of appliances, zip code or postal code where your home is located and your instructions for servicing your home

Billing information, such as credit or debit card number, expiration date & security code and/or information regarding your PayPal, Google Wallet or other digital payment accounts and the EasyGo Pro Platform itself

Ratings and reviews of the service professionals you engage through the Platform

It may also include information specific to services you are requesting or offering through the Platform, such as a business name, service description, qualifications and credentials. You are not required to provide us with such information, but certain features of the Platform may not be accessible or available, absent the provision of the requested information.

 

 Information we collect Through Technology.

 

We collect information through technology to enhance our ability to serve you. When you access and use the EasyGo PRO Platform, or contact EasyGo PRO or its third-party service providers, EasyGo PRO and, in some cases, our third-party service providers collect information about you or how you interact with the EasyGo PRO Platform. We describe below a few of the methods we use to collect information through technology.

When you visit the EasyGo PRO Platform, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the EasyGo Pro Platform to Personal Information you provide us. Where, according to local law, IP addresses and the like are considered Personal Information, we treat them as such.

We may also collect a unique identifier for your computer, mobile device, or other device used to access the EasyGo PRO Platform (“Device Identifier”). A Device Identifier is a number that is automatically assigned to the device you used to access the EasyGo Pro Platform. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information you provide us, such as your name.

 

Social networking sites, such as Facebook, have their own policies for handling your information. For a description of how these sites may use and disclose your information, including any information you make public, we advise you to consult the sites’ privacy policies. We have no control over how any third-party site uses or discloses the personal information it collects about you.

We may also collect information about you or others through non-affiliated third parties. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau, or information to verify your identity or trustworthiness, or for other fraud or safety protection purposes. We may combine information that we collect from you through the Platform with information that we obtain from such third parties and information derived from any other products or services we provide.

Information you provide by mobile application.

 

Device/Usage Information. We and our third-party service providers, which include ad networks and analytics companies like Google Analytics, may use cookies, web beacons, and other tracking technologies to collect information about the computers, devices or mobile devices you use to access the EasyGo Pro Platform. As described further below, we may collect and analyze information including but not limited to (a) browser type; (b) ISP or operating system; (c) domain name; (d) access time; (e) referring or exit pages; (f) page views; (g) IP address; (h) unique device identifiers (e.g. IDFA or Android ID); and (i) the type of device that you use. We may also track how frequently you access or use the Platform. We use this information (including the information collected by our third-party service providers) for Platform analytics (including to determine which portions of the Platform are used most frequently and what our users like/do not like), to assist in determining relevant advertising (both on and off the Platform), to evaluate the success of our advertising campaigns, and as otherwise described in this Policy.

 

Location Tracking

 

When you use EasyGo PRO Platform, we may collect general location information (such as IP address). If you install our mobile app, we may ask you to grant us access to your mobile device’s geolocation data. If you grant such permission, we may collect information about your precise geolocation, and we may use that information to improve the Platform, including providing you with location-based features (e.g. for identification of Pro Services available near you). To deliver customized content and advertising, we may share your location information with our agents, vendors, or advertisers. If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details. If you disable certain functions, you may be unable to use certain parts of the Platform.

 

Do we use Cookies or Electronic Technologies?

 

EasyGo Pro and our third-party service providers may use cookies, clear GIFs, pixel tags, and other technologies that help us better understand user behavior, personalize preferences, perform research and analytics, and improve the Platform. These technologies, for example, may allow us to tailor the Platform to your needs, save your password in password-protected areas, track the pages you visit, help us manage content, and compile statistics about Platform usage. We also use certain of these technologies to deliver advertisements through the Platform that may interest you. We or our third-party service providers also may use certain of these technologies in emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

We may also use local shared objects (also known as “Flash cookies”) to assist in delivering special content, such as video clips or animation. Flash cookies are stored on your device, but they are not managed through your web browser. To learn more about how to manage Flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but your browser may allow you to modify your browser settings to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of the Platform, because it may not function properly. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser may not affect flash cookies. As we adopt additional technologies, we may also gather additional information through other methods.

HOW EASYGO PRO USES THE PERSONAL INFORMATION WE COLLECT

 

We use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at the EasyGo Pro Platform. Some examples include:

  • Scheduling, rescheduling, and cancelling services
  • Rating and reviewing service professionals
  • Providing public profiles of service professionals
  • Addressing service complaints
  • Communicating with you by email, telephone, or text message, in accordance with your wishes
  • Managing payments for services
  • Considering whether to engage service professionals on the EasyGo Pro Platform
  • Evaluating job applications to work at EasyGo Pro
  • Improving customer service
  • Sending you marketing and promotional emails, on behalf of EasyGo Pro
  • selected third parties, unless you have told us you do not want to receive such emails
  • Troubleshooting technical problems on the EasyGo Pro Platform
  • Responding to questions and feedback
  • Conducting research and analysis
  • Running online or mobile sweepstakes, contents, or other promotions
  • Marketing and advertising EasyGo Pro products and services and those of selected third parties
  • Continuously evaluating and improving the online and mobile user experience
  • Preventing, discovering and investigating violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and investigating fraud, chargebacks or other matters
  • Contacting you with regard to your use of the EasyGo Pro Platform and, in our discretion, changes to the EasyGo Pro Platform and/or the Platform policies
  • Compliance with the law or to protect the rights, property, or safety of EasyGo Pro, our users, or others, including to maintain network and information security, for fraud prevention, and to report suspected criminal acts

By using our platform EasyGo Pro, you expressly consent and agree to accept and receive communications from us, including via text message, calls, and push notifications to your cellular telephone number you provided. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. By consenting to being contacted by us, you understand and agree that you may receive communications, including marketing communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages, sent by or on behalf of EasyGo Pro, its affiliated companies and/or Users/Professionals, including but not limited to: operational communications concerning your account or use of the Platform or Services, updates concerning new and existing features on the Platform, communications concerning promotions run by us, and news concerning EasyGo Pro and industry developments. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the EasyGo Pro Platform or the Services. If a contact number you have provided to us is no longer your number, you agree to notify EasyGo Pro promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive cancellation of your account. You may opt-out of receiving promotional or marketing texts or calls from EasyGo Pro at any time. You may opt-out of receiving all text (SMS) messages from us (including informational or transactional messages) by replying with the word “STOP” to a text message from us; however you acknowledge that opting out of receiving all texts may impact your use of the our Platform or the Services. You also acknowledge that EasyGo Pro or its third party service providers may record customer service calls after notice to you and with your consent, in order to assist you when you contact our customer support services.

We may aggregate and/or de-identify information collected through the Platform. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.

We may, either directly or through third parties we engage to provide services to us, review, scan, or analyze your communications with other users exchanged via the Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. For example, as part of our fraud prevention efforts, we may scan and analyze messages to prevent fraud or improper actions. We may also scan, review or analyze messages for research and product development purposes, as well as to debug, improve and expand product offerings. By using the Platform, you consent that EasyGo Pro, in its sole discretion, may, either directly or through third parties we engage to provide services to us, review, scan, analyze, and store your communications, whether done manually or through automated means.

 

WHEN EASYGO PRO DISCLOSES YOUR INFORMATION

We may sell, rent, or trade your Personal Information to third parties as disclosed in this Privacy Policy at the time you provide your information. The following are some of the ways we share your information:

  • We may share your information with any EasyGo Pro affiliates.
  • We may disclose your information to nonaffiliated third parties based on your consent to do so. Such consent includes the disclosure of your information (a) in order to provide services or products that you have requested (please see below for more details); (b) when we have your permission; or (c) as described in this Policy, the Terms of Use, or any other legal terms governing your use of the Platform.

 

  • Service Providers. We may provide access to your information to select third parties who perform services on our behalf. These third parties provide a variety of services to us including without limitation billing, sales, marketing, advertising, market research, fulfillment, data storage, analysis and processing, identity verification, fraud and safety protection and legal services. As we retain new service providers, we generally seek contractual assurances from these service providers that they will not use your information in any manner other than to help us provide you with the services and products available from EasyGo Pro.

 

  • Legal Requirements. We may disclose your personal information when required by law or when we believe in good faith that such disclosure is necessary to: (a) comply with subpoenas, court orders, or other legal process we receive; (b) establish or exercise our legal rights including enforcing and administering agreements with users; or (c)defend EasyGo Pro against any legal claims.If we are required by law to disclose your information, we will use commercially reasonable efforts to notify you unless (a) we believe in our sole discretion that providing notice could create a risk of injury or death, or that harm or fraud could be directed to EasyGo Pro or users; or (b) we are precluded from providing notice by law. We will attempt to provide the notice by email if you have given us an email address. If you do not challenge the disclosure request, we may be legally required to turn over your information.

 

  • Protection of EasyGo Pro and affiliates. We may disclose your information when we believe it appropriate to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use or any other legal terms governing use of the Platform, and/or to protect our rights and property and the rights and property of other users.

 

  • Business Transfers. As we continue to grow our business, we may sell, buy, merge or partner with other companies or businesses, may sell some or all of our assets. In such transactions or where there is any change of control of us, user information may be among the transferred assets.

 

App Store Providers.

  • We may provide your identity and mobile device identifier to third-party app store providers (for example, the Apple App Store) to allow you to download our mobile apps.

 

  • Academics and Research.

We may provide information about users to third parties for academic and

research purposes, in anonymized or aggregated form.

 

  • Payment Processing.

We use C & H Financial Services, a third-party service provider, to process any billing information, including credit card information you submit.

 

Be advised that some information you provide will be publicly accessible. For example, registration for an Account requires that you provide to EasyGo Pro with your name. If you register through Facebook, the Platform will use the name associated with your Facebook account. Your name (full name, or in some instances, your first name and last initial) may be visible to other users. Depending on the circumstances, your name may be attached to your Content or information, such as scheduling of Pro Services, service requests, reviews, participating in discussions or forums, messaging, and profile information. Certain other people, including other users with whom you have interacted via our technology Platform, will see information about you that is attached to your name. For example (but without limitation), if you are a Customer Member looking for Pro Services, the description you provide of your desired services, along with your name, will be shown to some Pro Members registered in the relevant category along with your name. Thus, other users may be able to personally identify you based on Content you provide.

We invite you to post Content on or through our Platform, including, but not limited to, your comments,pictures, and any other information. However, please be careful and responsible whenever you are online. If you choose to post User Content on or through EasyGo Pro Platform, such as through Member-to-Member messaging or through our review boards, forums, blogs, or other postings, that information: (a) may be or may become publicly available; (b) may be collected and used by third parties without our knowledge; and (c) may be used in a manner that may violate this Policy, the law, or your personal privacy.

ONLINE ANALYTICS AND TAILORED ADVERTISING

Tailored Advertising

  • We retain third-party service providers to help us perform data analytics regarding your interactions with the EasyGo Pro Platform such as those Google Analytics, Bounce Exchange may track what pages users visit on the Site, whether users use any coupon codes, and what services users request to determine how users use the platform technology, .including by noting the third-party website from which you arrive, such as your IP address, browser ID and Device Identifier.

 

  • In some cases, these third-party service providers may in turn share your Personal Information, such as your name and email address, with other third parties for their marketing-related purposes.

 

Platform features

  • Services providers whose products are accessible or marketed via our technology Platform may also place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of our technology Platform in order to (a) inform, optimize, and serve marketing content based on past visits to our websites and other sites and (b) report how our marketing content impressions, other uses of marketing services, and interactions with these marketing impressions and marketing services are related to visits to our websites. We also allow other third parties(e.g., ad networks and ad servers such as Google Analytics, DoubleClick, Facebook and others) to serve tailored marketing to you and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Platform. We neither have access to, nor does this Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Platform by non-affiliated, third-party ad technology, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of targeted advertising as described below. You may receive tailored advertising on your computer through a web browser. Cookies may be associated with de-identified data linked to or derived from data you voluntarily have submitted to the platform for example your email address that we may share with a service provider in hashed, non-human-readable form.

Those who are interested about tailored browser advertising and how they can generally control cookies from being put on your computer to deliver tailored marketing, visit the Network Advertising Initiative’s Consumer Opt-Out Link and/or the Digital Advertising Alliance’s Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, visit the Google Ads Settings page. Please note that to the extent advertising technology is integrated into the technology Platform, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content will just not be tailored to your interests. Also, we EasyGo pro not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI’s and DAA’s websites, accessible by the above links.

When using a mobile application you may also receive tailored in-application advertising content. Each operating system-iOS for Apple devices, Android for Android devices, and Windows for Microsoft devices-provides its own instructions on how you can prevent from delivery of tailored in-application marketing content. You can review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application advertising. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or contact the applicable platform operator.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE/YOUR CALIFORNIA PRIVACY RIGHTS

EasyGo Pro engages to provide its customer, professionals with meaningful choices about the information collected on our Platform for third party purposes. That is why we have provided links (above) to the NAI “Consumer Opt-Out” link, the DAA opt-out link, and a Google opt-out link. However, We are not currently recognize or respond to browser-initiated Do-Not-Track signals, as the Internet industry is currently still working on Do-Not-Track standards, implementations and solutions.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We do not collect any information from anyone under 18 years of age. The EasyGo Pro Technology Platform products and services offered through it, are all directed to people who are 18 years old or older. If we discover that an individual under 18 has provided us with personal information, we will close the account and delete the personal information to the extent required by the Children’s Online Privacy Protection Act. We may, where permitted by law, retain certain information internally for purposes described in this Policy.

SECURITY

EasyGo Pro employs adequate, physical, procedural and technological security measures, which are reasonably to help protect customers, professional and people who visit the platform information from unauthorized access or disclosure. We may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% failsafe. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected, disclosed and/or used by others. You should take steps to protect against unauthorized access to your password, computer and phone by, among other things,  always sign off after using a shared computer, choosing a strong password that nobody else can guess, keeping your log-in and password private, and not recycling passwords from other websites or accounts. We are not responsible for the unauthorized use of your information or for any lost, neglect, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity.

LINKS TO EXTERNAL PLATFORMS

We may contain links to other websites or resources over which EasyGo Pro does not have any control. Such links do not constitute an endorsement by EasyGo Pro of those external websites. You acknowledge that EasyGo Pro is providing these links to you only as a convenience, and further agree that EasyGo Pro is not responsible for the content of such external websites or the protection and privacy of information you provide while visiting such external websites.

YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

You may update, correct, or delete certain Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the EasyGo Pro Platform.In addition; you may cancel or modify the email communications you have chosen to receive from the EasyGo Pro Platform by following the instructions contained in emails from us.

You must promptly update your Account information if it changes or is inaccurate. Upon your request, we will close your Account and remove your profile information from view as soon as possible. For your information we may retain information from closed accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any user, enforce our Terms of Use, and/or for any other purposes otherwise permitted by law that we deem necessary in our sole discretion. You should understand, however, that once you transmit User Content through our Platform, you may not be able to change or remove it. Once we have deactivated or removed your account, you agree that we will not be responsible to you for retaining information related to your Account.

YOUR CHOICES REGARDING EMAIL COMMUNICATIONS

We may send periodic promotional or informational emails to you. You may opt out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your Account or any services you have requested or received from us.

CHANGES TO THIS POLICY

EASYGOPRO MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY AT ANY TIME. EASYGOPRO WILL POST ITS UPDATED POLICY ON THE PLATFORM; SEND YOU A MESSAGE OR POSTING A NOTICE OF SUCH CHANGES OF THE NEW EFFECTIVE DATE. WE ENCOURAGE YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED ACCESS TO OR USE OF THE PLATFORM WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.

CONSENT TO TRANSFER

Our computer systems are currently based in the United States, so your personal data will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. If you create an Account with the Platform as a visitor from outside the United States, by using the Platform, you agree to this Policy and you consent to the transfer of all such information to the United States, which may not offer a level of protection equivalent to that required in the European Union or certain other countries, and to the processing of that information as described in this Policy.

HAVE QUESTIONS

If you have any questions about the Privacy Policy or the Platform, please contact us by sending an email to support@easygopro.us, or by writing to: EasyGo Pro, LLC,127 Emory Street Attleboro MA 02703